FAQs

Login/Register:

I am having issues logging into my online account and cannot reset my password

Please check your junk folder for the reset password link.
If you still do not see your password reset link, please text us at 236-998-5080 and we will be able to manually reset your password for you.

Do I need to upload my ID to order?

Yes, we require you to upload ID upon registration. This is to ensure the safety of our drivers and to verify your age and delivery address.

NOTE: You can hide your Drivers License # as we do not need it.

My delivery address does not match my ID

If your delivery address does not match your ID, we may require you to pay for your first order via E-transfer. This is to ensure the safety of our drivers.

NOTE: You can also send us a piece of mail to verify your new address. Ex: Utility bill, Amazon order label, Insurance documents etc.

How do I place an order?

You can place your order online by simply adding products to your cart and registering for an account. Your online account will be approved within minutes! If we have any questions regarding your sign up we will reach out to you via text.

ALTERNATIVELY, you can text us at 236-998-5080 to place your order.

Payment:

Do you charge GST?

No, we do not charge tax separately. All prices you see on our platform are the total prices, and tax is already included in the displayed amount. We believe in transparent pricing, and our goal is to provide you with a straightforward and hassle-free shopping experience. When you see a price for our products or services, it already accounts for any applicable taxes, ensuring that you know the exact cost upfront.

What payment methods does CannaMobile accept?

We accept Cash on arrival or E-Transfer. Payment details can be found during the checkout process.

Why does your E-transfer Auto deposit account have a different name?

Our E-transfer accounts change frequently. Please do not hesitate if the Autodeposit account is different from your last order. As long as your email address is correct, we will receive your transfer!

Can I send my E-transfer once my delivery arrives?

No, we require the Interac E-Transfer payment to be sent before a driver is dispatched with your order.

Delivery:

How long will it take to deliver my order?

CannaMobile now offers 2 hour time slots for delivery. You will be given the option to choose your timeslot upon checkout or you can also text us your preferred timeslot for delivery:

10am-12pm
12pm-2pm
2pm-4pm
4pm-6pm
6pm-8pm
8pm-10pm

NOTE: all cutoffs for every time slot will be 15 minutes before the timeslot starts.

Example: the cutoff for the 10AM-12PM timeslot is 9:45am.

LAST CALL FOR THE 8PM-10PM timeslot is 7:45PM

Do you offer pickup?

We normally do not offer pickup but this may be an option. Please text us at 236-998-5080 to discuss further.

Do you charge a delivery fee?

CannaMobile does not charge a delivery fee. However, we have minimum order requirements depending on your location. Please take a look at our minimum orders map: Minimum orders map – Lower Mainland

Can I get my order delivered to a friends house?

Yes, we allow clients to order to a friends house as long as they are a returning customer.

Note: First time customers may be asked for additional verification or have to pay via E-transfer.

How do I track my delivery driver in real time?

once your order is dispatched, you will receive a text message with a link to track your delivery driver in real-time!

Returns & Refunds:

Do you offer refunds or returns?

Unfortunately, due to the nature of the products, we are unable to provide any refund or returns on any products. If you have any questions or concerns, please reach out to us via text at 236-998-5080. We will try our best to workout a solution

My product was damaged our spoiled

At CannaMobile, we do daily expiry date checks on all of our products. However, sometimes a product can be missed or a product can get damaged upon delivery.

If your order had spoiled products or are damaged, please contact us immediately via live chat, phone or email and we will exchange any products that are damaged or spoiled.