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Frequently asked questions

Common purchase queries answered

Orders and Shipping

All orders placed before 12PM PST will be processed and shipped via Xpress Post with Canada Post the same day! Please ensure you send your E-transfer.

Creating an account is super easy. Simply select Sign up in the top right corner and and required info. 

Upon checkout you will be able to edit your shipping information.

Once your order has been shipped, you will receive a confirmation email with your tracking number via email. You can track your order on the Canada Post website by entering your tracking number

Our sales tax is incorporated in the total amount. No added tax or fees.

We only ship within Canada

Yes, we make sure their is no smell and nothing written on our packages indicating what is inside the package. You have nothing to worry about! 

100% customer satisfaction guaranteed.

Returns and Exchanges

Due to the nature of the products we do not offer any return policy.

If you receive the wrong items, please contact us via email at [email protected]

If your order arrived damaged, please contact us via email at [email protected]

You can contact us at our toll free number at 1-833-283-2968 or email us at [email protected]

If you have entered an incorrect shipping address, immediately contact us a 1-833-283-2968. If there is no answer, please try our local Vancouver contact at 236-998-5080

We can change or cancel your order as long as you contact us and let us know before it has been shipped. Once the order is shipped, we cannot change or cancel

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