Login/Register:

I am having issues logging into my online account and cannot reset my password

Please check your junk folder for the reset password link.
If you still do not see your password reset link, please email us at [email protected] and we will be able to manually reset your password for you.

Do I need to upload my ID to order?

No, we do not require you to upload ID upon registration.

How do I place an order?

You can place your order online by simply adding products to your cart and registering for an account. NO ID VERIFICATION REQUIRED!

ALTERNATIVELY, you can email us at [email protected] to place your order.

Can I checkout as a guest without signing up?

No, we require you to create an account. All we need to create your account is a name and an email address!

Payment:

Do you charge GST?

No, we do not charge tax separately. All prices you see on our platform are the total prices, and tax is already included in the displayed amount. We believe in transparent pricing, and our goal is to provide you with a straightforward and hassle-free shopping experience. When you see a price for our products or services, it already accounts for any applicable taxes, ensuring that you know the exact cost upfront.

What payment methods does CannaMobile accept?

We accept E-Transfer, Credit Card and Debit Card Payment details can be found during the checkout process.

Why am I being redirected to a different website after placing my order?

We’ve upgraded our payment process to offer a more secure and efficient experience. After you place your order, you will be redirected to a safe, trusted payment processing site where you can complete your payment via credit card or e-transfer. This new system ensures that your payment is processed securely, providing you with a safer transaction.

Why do the product names and branding change when I'm redirected to the payment site?

For privacy and discretion, the product names and branding will appear differently on the payment page. This is entirely intentional and part of our enhanced security measures. Rest assured, the products are the same and your order is in good hands.

What if I’m not redirected to the payment page after clicking “Place Order”?

If you are not redirected to the payment site, it could be due to your browser’s ad blocker or privacy settings. Please disable any ad blockers or try using a different browser to ensure a smooth transition to the payment page. If you continue to experience issues, feel free to contact us at [email protected], and we can send you an e-transfer payment link.

Shipping

How long will it take to receive my order?

All orders will be shipped from our BC warehouse!

BC: 1 business days

ALBERTA: 1-2 business days

SASKACHEWAN: 1-2 business days

MANITOBA: 1-3 business days

ONTARIO: 2-4 business days

QUEBEC: 2-4 business days

MARITIME PROVINCES: 4 business days

NORTHERN PROVINCES: 4 business days

How do I track the status of my order?

Once your order has been shipped, you will receive a confirmation email with your tracking number via email. You can also track your order on the Canada Post website by entering your tracking number here: Canada Post – track a package

Do you charge shipping fees?

CannaMobile offers FREE SHIPPING on all orders over $150. All orders under the minimum will have a shipping fee based on your location:

BC: $18

ALBERTA: $18

SASKACHEWAN: $18

MANITOBA: $18

ONTARIO: $27

QUEBEC: $27

MARITIME PROVINCES: $27

NORTHERN PROVINCES: $25

Is shipping discreet?

Yes, we make sure their is no smell and nothing written on our packages indicating what is inside the package. You have nothing to worry about!

My tracking has not changed in days. What should I do?

If your tracking number has not changed or you see an issue when you track your order, please contact us at your earliest convenience and we will look into this for you.

contact us at [email protected]

Does CannaMobile still offer same day delivery in Edmonton?

No, but we now offer free shipping for all orders placed in Edmonton and surrounding cities.

-Delivery times are 1 business day and we ship Monday-Friday via Canada Post.

-For Example, if you place your order on Monday before 1PM PST, you will receive your package on Tuesday!

-Payment method is E-transfer, credit card or Debit Card.

WE PROVIDE YOU WITH A TRACKING NUMBER AS SOON AS YOUR ORDER HAS SHIPPED!

Returns & Refunds:

Do you offer refunds or returns?

Unfortunately, due to the nature of the products, we are unable to provide any refund or returns on any products. If you have any questions or concerns, please reach out to us via email at [email protected] We will try our best to workout a solution

My product was damaged our spoiled

At CannaMobile, we do daily expiry date checks on all of our products. However, sometimes a product can be missed or a product can get damaged upon delivery.

If your order had spoiled products or are damaged, please contact us immediately via live chat, phone or email and we will exchange any products that are damaged or spoiled.

British Columbia, Alberta, Saskachewan, Manitoba, Ontario, Quebec, Yukon, Nunavut, Northwest Territories, Prince Edward Island, New Brunswick, Nova Scotia, Newfoundland

Live Support 9am - 5pm PST

Email: [email protected]

Contact with an expert