Login/Register:
Please check your junk folder for the reset password link.
If you still do not see your password reset link, please text us at 587-585-8678 and we will be able to manually reset your password for you.
No, we do not require you to upload ID upon registration.
You can place your order online by simply adding products to your cart and registering for an account. NO ID VERIFICATION REQUIRED!
ALTERNATIVELY, you can text or call us at 587-585-8678 to place your order.
No, we require you to create an account. All we need to create your account is a name and an email address!
Payment:
No, we do not charge tax separately. All prices you see on our platform are the total prices, and tax is already included in the displayed amount. We believe in transparent pricing, and our goal is to provide you with a straightforward and hassle-free shopping experience. When you see a price for our products or services, it already accounts for any applicable taxes, ensuring that you know the exact cost upfront.
We accept only E-Transfer. Payment details can be found during the checkout process.
Our E-transfer accounts change frequently. Please do not hesitate if the Autodeposit account is different from your last order. As long as your email address is correct, we will receive your transfer!
No, we require the Interac E-Transfer payment to be sent and received before we ship out your package.
Shipping
All orders will be shipped from our BC or ALBERTA warehouse!
BC: 1-2 business days
ALBERTA: 1 business days
SASKACHEWAN: 1 business days
MANITOBA: 1-2 business days
ONTARIO: 1-3 business days
QUEBEC: 2-3 business days
MARITIME PROVINCES: 3 business days
NORTHERN PROVINCES: 3 business days
Once your order has been shipped, you will receive a confirmation email with your tracking number via email. You can also track your order on the Canada Post website by entering your tracking number here: Canada Post – track a package
CannaMobile offers FREE SHIPPING on all orders over $150. All orders under the minimum will have a shipping fee based on your location:
BC: $15
ALBERTA: $15
SASKACHEWAN: $15
MANITOBA: $15
ONTARIO: $25
QUEBEC: $25
MARITIME PROVINCES: $25
NORTHERN PROVINCES: $25
Yes, we make sure their is no smell and nothing written on our packages indicating what is inside the package. You have nothing to worry about!
If your tracking number has not changed or you see an issue when you track your order, please contact us at your earliest convenience and we will look into this for you.
contact us at 587-585-8678
No, but we now offer free shipping for all orders placed in Edmonton and surrounding cities.
-Delivery times are 1 business day and we ship Monday-Friday via Canada Post.
-You can still place your order online or your can also text us to place your order at 587-585-8678
-For Example, if you place your order on Monday before 2PM MST, you will receive your package on Tuesday!
-Payment method is E-transfer only.
WE PROVIDE YOU WITH A TRACKING NUMBER AS SOON AS YOUR ORDER HAS SHIPPED!
Returns & Refunds:
Unfortunately, due to the nature of the products, we are unable to provide any refund or returns on any products. If you have any questions or concerns, please reach out to us via text at 587-585-8678. We will try our best to workout a solution
At CannaMobile, we do daily expiry date checks on all of our products. However, sometimes a product can be missed or a product can get damaged upon delivery.
If your order had spoiled products or are damaged, please contact us immediately via live chat, phone or email and we will exchange any products that are damaged or spoiled.
British Columbia, Alberta, Saskachewan, Manitoba, Ontario, Quebec, Yukon, Nunavut, Northwest Territories, Prince Edward Island, New Brunswick, Nova Scotia, Newfoundland
Live Support 7 Days a week 9:00am - 7pm PST
Email: [email protected]
Call/Text: 587-585-8678