I am having issues logging into my online account and cannot reset my password

Please check your junk folder for the reset password link.
If you still do not see your password reset link, please text us at 587-585-8678 and we will be able to manually reset your password for you.

Do I need to upload my ID to order?

No, we do not require you to upload ID upon registration.

How do I place an order?

You can place your order online by simply adding products to your cart and registering for an account. NO ID VERIFICATION REQUIRED!

ALTERNATIVELY, you can text or call us at 587-585-8678 to place your order.

Can I checkout as a guest without signing up?

No, we require you to create an account. All we need to create your account is a name and an email address!


Do you charge GST?

No, we do not charge tax separately. All prices you see on our platform are the total prices, and tax is already included in the displayed amount. We believe in transparent pricing, and our goal is to provide you with a straightforward and hassle-free shopping experience. When you see a price for our products or services, it already accounts for any applicable taxes, ensuring that you know the exact cost upfront.

What payment methods does CannaMobile accept?

We accept only E-Transfer. Payment details can be found during the checkout process.

Why does your E-transfer Auto deposit account have a different name?

Our E-transfer accounts change frequently. Please do not hesitate if the Autodeposit account is different from your last order. As long as your email address is correct, we will receive your transfer!

Can I send my E-transfer once my order is shipped?

No, we require the Interac E-Transfer payment to be sent and received before we ship out your package.


How long will it take to receive my order?

All orders will be shipped from our BC or ALBERTA warehouse!

BC: 1-2 business days

ALBERTA: 1-2 business days

SASKACHEWAN: 1-2 business days

MANITOBA: 1-2 business days

ONTARIO: 2-3 business days

QUEBEC: 2-3 business days

MARITIME PROVINCES: 3-6 business days

NORTHERN PROVINCES: 3-6 business days

How do I track the status of my order?

Once your order has been shipped, you will receive a confirmation email with your tracking number via email. You can also track your order on the Canada Post website by entering your tracking number here: Canada Post – track a package

Do you charge shipping fees?

CannaMobile offers FREE SHIPPING on all orders over $150. All orders under the minimum will have a shipping fee based on your location:

BC: $15








Is shipping discreet?

Yes, we make sure their is no smell and nothing written on our packages indicating what is inside the package. You have nothing to worry about!

My tracking has not changed in days. What should I do?

If your tracking number has not changed or you see an issue when you track your order, please contact us at your earliest convenience and we will look into this for you.

contact us at 587-585-8678

Does CannaMobile still offer same day delivery in Edmonton?

No, but we now offer free shipping for all orders placed in Edmonton and surrounding cities.

-Delivery times are 1 business day and we ship Monday-Friday via Canada Post.

-You can still place your order online or your can also text us to place your order at 587-585-8678

-For Example, if you place your order on Monday before 2PM MST, you will receive your package on Tuesday!

-Payment method is E-transfer only.


Returns & Refunds:

Do you offer refunds or returns?

Unfortunately, due to the nature of the products, we are unable to provide any refund or returns on any products. If you have any questions or concerns, please reach out to us via text at 587-585-8678. We will try our best to workout a solution

My product was damaged our spoiled

At CannaMobile, we do daily expiry date checks on all of our products. However, sometimes a product can be missed or a product can get damaged upon delivery.

If your order had spoiled products or are damaged, please contact us immediately via live chat, phone or email and we will exchange any products that are damaged or spoiled.

British Columbia, Alberta, Saskachewan, Manitoba, Ontario, Quebec, Yukon, Nunavut, Northwest Territories, Prince Edward Island, New Brunswick, Nova Scotia, Newfoundland

Live Support 7 Days a week 9:00am - 7pm PST

Email: [email protected]

Call/Text: 587-585-8678

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