Lower Mainland
Surrey, Delta, Langley, Ladner, Tsawwassen, Coquitlam, Burnaby, Vancouver, Port Moody & More
7 Days a week 9:00am - 10pm (Last call 7:45PM)
[email protected]
236-998-5080
FAQs
General Questions:
How can I place an order?
First, select the city you’re in and you will be redirected to our Location page. Browse and add to the cart your desired weed products. Quickly review your cart.
Once you press checkout, you must log in first or register. Then, confirm your order and payment information. You have successfully placed your order!
Alternatively, you can text us to place an order!
Where does CannaMobile deliver?
You can have your weed delivered SAME-DAY around the Lower Mainland of B.C. and in Calgary, Alberta. We also deliver Canada-wide through mail order.
How much weed can I order?
Unlike other dispensaries, we do not have a cap limit on how many grams you can order! You can order more than once a day! Feel free to place multiple orders, and we will deliver them to your doorstep.
What if I'm not at home to receive my order?
We have a 2-hour window for our same-delivery. Should you not be around on our first attempt to reach out to you and reschedule for the next time slot.
We do allow contactless delivery and mail drops. Keep in mind this is at your own risk. We ensure our drivers take pictures of the house number to ensure your order was delivered to the correct address.
Is my information secure?
Absolutely! We will handle your information with the utmost confidentiality. We keep the same level of security as banks and government organizations.
We will use your ID only for records purposes — nothing that will incur your worry!
Do you have a loyalty program?
We have the best loyalty programs in the market! For every dollar spent, you will receive a point. Redeem them upon checkout. Checkout our loyalty page for more information.
Login/Register:
I am having issues logging into my online account and cannot reset my password
Please check your junk folder for the reset password link.
If you still do not see your password reset link, please text us and we will be able to manually reset your password for you.
Calgary/Mail Order: 587-585-8678
Lower Mainland, BC: 236-998-5080
Do I need to upload my ID to order?
Yes, we require you to upload ID upon registration. This is to ensure the safety of our drivers and to verify your age and delivery address.
NOTE: You can hide your Drivers License # as we do not need it.
My delivery address does not match my ID
If your delivery address does not match your ID, we may require you to pay for your first order via E-transfer. This is to ensure the safety of our drivers.
NOTE: You can also send us a piece of mail to verify your new address. Ex: Utility bill, Amazon order label, Insurance documents etc.
How do I place an order?
You can place your order online by simply adding products to your cart and registering for an account. Your online account will be approved within minutes! If we have any questions regarding your sign up we will reach out to you via text.
ALTERNATIVELY, you can text us to place your order.
Payment:
Do you charge GST?
No, we do not charge tax separately. All prices you see on our platform are the total prices, and tax is already included in the displayed amount. We believe in transparent pricing, and our goal is to provide you with a straightforward and hassle-free shopping experience. When you see a price for our products or services, it already accounts for any applicable taxes, ensuring that you know the exact cost upfront.
What payment methods does CannaMobile accept?
We accept Cash on arrival or E-Transfer. Payment details can be found during the checkout process.
Why does your E-transfer Auto deposit account have a different name?
Our E-transfer accounts change frequently. Please do not hesitate if the Autodeposit account is different from your last order. As long as your email address is correct, we will receive your transfer!
Can I send my E-transfer once my delivery arrives?
No, we require the Interac E-Transfer payment to be sent before a driver is dispatched with your order.
Delivery:
How long will it take to deliver my order?
CannaMobile now offers 2 hour time slots for delivery. You will be given the option to choose your timeslot upon checkout or you can also text us your preferred timeslot for delivery:
10am-12pm
12pm-2pm
2pm-4pm
4pm-6pm
6pm-8pm
8pm-10pm
NOTE: all cutoffs for every time slot will be 15 minutes before the timeslot starts.
Example: the cutoff for the 10AM-12PM timeslot is 9:45am.
LAST CALL FOR THE 8PM-10PM timeslot is 7:45PM
Do you offer pickup?
We normally do not offer pickup but this may be an option. Please text us to discuss further.
Calgary: 587-585-8678
Lower Mainland, BC: 236-998-5080
Do you charge a delivery fee?
CannaMobile does not charge a delivery fee. However, we have minimum order requirements depending on your location. Please take a look at our minimum orders map: Minimum orders map.
Can I get my order delivered to a friends house?
Yes, we allow clients to order to a friends house as long as they are a returning customer.
Note: First time customers may be asked for additional verification or have to pay via E-transfer.
How do I track my delivery driver in real time?
once your order is dispatched, you will receive a text message with a link to track your delivery driver in real-time!
Does CannaMobile still offer same day delivery in Edmonton?
No, but we now offer free shipping for all orders placed in Edmonton and surrounding cities.
-Delivery times are 1 business day and we ship Monday-Friday via Canada Post.
-You can still place your order online or your can also text us to place your order at 587-585-8678
-For Example, if you place your order on Monday before 3PM MST, you will receive your package on Tuesday!
-Payment method is E-transfer only.
WE PROVIDE YOU WITH A TRACKING NUMBER AS SOON AS YOUR ORDER HAS SHIPPED!
Returns & Refunds:
Do you offer refunds or returns?
Unfortunately, due to the nature of the products, we are unable to provide any refund or returns on any products. If you have any questions or concerns, please reach out to us via text and We will try our best to workout a solution
Calgary/Mail Order: 587-585-8678
Lower Mainland, BC: 236-998-5080
My product was damaged our spoiled
At CannaMobile, we do daily expiry date checks on all of our products. However, sometimes a product can be missed or a product can get damaged upon delivery.
If your order had spoiled products or are damaged, please contact us immediately via live chat, phone or email and we will exchange any products that are damaged or spoiled.
Calgary/Mail Order
Calgary, Airdrie, Chestermere, Okotoks, Cochrane, Conrich, Priddis, Landon, Range Road & More
7 Days a week 9:00am - 10pm (Last call 7:45PM)
[email protected] 587-585-8678
Contact with an expert
Frequently asked questions
My order arrived damaged or spoiled
In a rare case that your order arrived and it is damaged or spoiled, please contact us immediately via text or live chat and we will send out a replacement on our next time slot!
I was missing parts of my order
If you did not receive your complete order, please contact us immediately via text or live chat and we will send a driver on our next slot to deliver whatever was missed!
Can I pay via credit card or debit card?
No, at this time we only accept cash on arrival or Interac E-transfer
Can I tip my driver?
Yes, all E-transfer tips are given to the drivers at the end of their shift.
Do I need to upload my ID?
Yes, all new clients are required to upload their ID upon registration. This is to verify age and delivery address as well as driver safety.
Note: You can hide your license number and expiry address.
